At 999 Joya, we believe you have every right to know exactly what happens to your personal information. This Privacy Policy explains — in plain, honest language — what data we collect, why we collect it, how we protect it, and what control you have over it.
999 Joya never sells your personal data to third parties. Your information is used solely to operate your account and improve your experience on the platform.
All data is protected with 256-bit SSL encryption and stored on secured servers.
Create a Secure AccountSix core principles that define how 999 Joya collects, uses, and protects your personal information every single day.
999 Joya only collects the personal data that is strictly necessary to operate your account, process transactions, and comply with legal obligations. We do not collect data for the sake of it.
Every piece of data transmitted between your device and 999 Joya is protected by 256-bit SSL encryption. Your login credentials, payment details, and personal information are never exposed in transit.
999 Joya does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the 999 Joya ecosystem — full stop.
You have the right to access, correct, or delete your personal data held by 999 Joya at any time. Submit a request to our support team and we will respond within 30 days — no runaround, no delays.
999 Joya uses cookies only to improve your experience and keep your session secure. We explain exactly which cookies we use and why — and you can manage your preferences at any time.
999 Joya does not hold your data indefinitely. We retain personal information only for as long as required by law or necessary to operate your account — after which it is securely deleted.
This Privacy Policy explains how 999 Joya ("we", "us", "our") collects, uses, stores, and protects the personal data of players who register and use the 999 Joya platform at 999-joya.net. It applies to all users accessing 999 Joya from Bangladesh and any other eligible jurisdiction.
At 999 Joya, we take your privacy seriously. We understand that when you share your personal information with us — whether to create an account, make a deposit, or contact our support team — you are placing trust in us. We do not take that trust lightly. This policy is written in plain language so you know exactly what we do with your data, without having to wade through pages of legal jargon.
By registering an account on 999 Joya, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.
If you have any questions about how 999 Joya handles your personal data, you can contact our privacy team at any time at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.
999 Joya collects personal data in two ways: information you provide directly to us, and information collected automatically when you use the platform. Below is a clear breakdown of what we collect and why.
| Data Type | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Registration form, KYC verification |
| Contact Data | Email address, phone number | Registration form, account settings |
| Address Data | Residential address, city, postcode | Registration form, KYC verification |
| Financial Data | bKash/Nagad/Rocket account numbers, transaction history | Cashier, payment processing |
| Technical Data | IP address, device type, browser, OS | Automatically via cookies and server logs |
| Usage Data | Games played, session duration, bet history | Automatically via platform activity logs |
| Communications Data | Support chat transcripts, email correspondence | Customer support interactions |
999 Joya does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law and with your explicit consent.
999 Joya will never ask for your account password via email, live chat, or phone. If you receive any communication claiming to be from 999 Joya and requesting your password, please report it to [email protected] immediately.
999 Joya uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. Here is exactly how we use the data we hold about you:
999 Joya will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without first giving you the opportunity to request human review of that decision.
999 Joya processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
Where 999 Joya relies on legitimate interests as the legal basis for processing, we always carry out a balancing test to ensure that our interests do not override your fundamental rights and freedoms.
999 Joya does not sell, rent, or trade your personal data to any third party. However, in order to operate the platform effectively and comply with our legal obligations, we do share certain data with trusted third-party service providers. All such sharing is governed by strict data processing agreements that require those parties to protect your data to the same standard as 999 Joya.
The categories of third parties with whom 999 Joya may share your data include:
999 Joya will never share your personal data with third parties for their own marketing purposes. If you receive unsolicited marketing claiming to be associated with 999 Joya from an unknown source, please report it to us immediately.
999 Joya uses cookies and similar tracking technologies to keep your session secure, remember your preferences, and understand how players interact with the platform. A cookie is a small text file stored on your device when you visit a website.
The types of cookies used by 999 Joya are:
You can manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of the 999 Joya platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
999 Joya does not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites via the 999 Joya platform.
Protecting your personal data is one of 999 Joya's highest priorities. We implement a comprehensive range of technical and organisational security measures to safeguard your information against unauthorised access, loss, alteration, or disclosure.
Our security measures include:
While 999 Joya takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone.
999 Joya retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. We do not hold data indefinitely — once the retention period has expired, your data is securely deleted or anonymised.
Our standard retention periods are as follows:
If you close your 999 Joya account, we will begin the process of deleting your personal data in accordance with the retention periods above. Some data may be retained for longer if required by law or if there is an ongoing dispute or investigation involving your account.
As a 999 Joya player, you have a number of rights in relation to your personal data. 999 Joya is committed to honouring these rights promptly and without unnecessary obstacles. To exercise any of the rights listed below, please contact us at [email protected].
Request a copy of all personal data 999 Joya holds about you. We will provide this within 30 days of your request.
Ask us to correct any inaccurate or incomplete personal data we hold about you. We will update your records promptly.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
Ask 999 Joya to restrict the processing of your data in certain circumstances — for example, while a dispute is being resolved.
Receive your personal data in a structured, machine-readable format so you can transfer it to another service provider.
Object to the processing of your data for direct marketing purposes at any time. We will stop processing immediately upon receipt of your objection.
999 Joya is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts.
If 999 Joya becomes aware that personal data has been collected from a person under the age of 18, we will immediately suspend the account, delete the data, and — where appropriate — report the matter to the relevant authorities.
If you are a parent or guardian and believe that your child has registered an account on 999 Joya, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
999 Joya also recommends that parents and guardians use parental control software to prevent minors from accessing online gaming platforms. For more information on protecting young people from gambling-related harm, please visit our Responsible Gaming page.
999 Joya reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered players via email or an in-platform notification before the changes take effect.
The date of the most recent update is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how 999 Joya protects your personal data.
If you continue to use the 999 Joya platform after a Privacy Policy update has taken effect, you are confirming your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact us to arrange account closure.
999 Joya will always give you at least 14 days' notice before any material changes to this Privacy Policy take effect. Minor updates — such as corrections to wording or formatting — may be made without prior notice.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 999 Joya handles your personal data, please do not hesitate to get in touch. Our privacy team is available to assist you.
For requests to exercise your data rights — such as access, rectification, or erasure — please email us with the subject line "Data Rights Request" and include your registered email address and a brief description of your request. We will acknowledge your request within 48 hours and complete it within 30 days.
999 Joya treats all privacy enquiries with the utmost seriousness. Your data rights matter to us — and we will always do our best to respond clearly, promptly, and helpfully.
Now that you know exactly how 999 Joya handles your personal data, you can play with complete peace of mind. Create your free account today and experience Bangladesh's most trusted online casino platform.